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Job Description: Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. In Bulgaria, we manage a global portfolio of clients, providing a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for over 35 brands, with more than 400 transactional e-commerce sites in 60 locations across 6 continents. Our scope is expanding with the introduction of new data engineering practices, paid search and social advertising, and SEO. We look forward to what’s next. We’re hiring a PMO Assistant as part of Merkle in Sofia. Job Description: We need you because the Merkle Delivery Operations (DO) team is expanding to provide support to new Merkle entities. We need to take over, define, standardise and optimise their existing processes. The mission of our team is to enable growth and client focus by centralising and optimising operational activities. Your main goal in this position is to make the life of Program/Project Managers, Management and C-level layers easier. You will be supporting them with DO processes related to revenue recognition, time tracking, invoicing, resource allocation, generating, and presenting key business metrics. You will own the execution of some of the processes on a weekly basis – prepare the input and facilitate meetings. You are expected to be part of the transformation of the DO processes to new systems and ways of working. You will know you are successful when the key company stakeholders want to be best friends with you. Qualifications: Ability to work in an undefined environment and achieve business goals. Willingness to participate in business process transformations. Ability to interact on a professional level with a range of client POCs, company C-level, including sr. stakeholders and facilitate meetings involving them. Strong mathematical and excel skills. Knowledgeable in financial terms and principles. Experience with contractual frameworks - MSA, SOW, Change Request, Purchase orders. Excellent presentation, negotiation and communication skills. Excellent verbal and written English. What we offer: We are huge believers in work-life balance, so we offer all our employees 25 days of paid leave and 3 fixed wellness days off a year. A hybrid work model for our teams so they can work from the office and the comfort of their home. Free parking spaces for all our employees working from the office. Complimentary drinks and snacks in the office to keep the energy levels up. Parent-friendly culture and potential for additional days off to create new memories with your loved ones. Life Insurance, Health and dental insurance plan or, if selected, gift vouchers instead. Sports card, partially covered by the company and food vouchers. 2 days off for volunteering and numerous charity initiatives throughout the year. Opportunity to attend training, conferences and get certification sponsored by the company upon availability and business need. About dentsu: Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. #LI-MERKLE Location: Sofia Brand: Isobar Cxm Time Type: Full time Contract Type: Permanent Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work
