Business Analyst, Product Operations - 14 months Fixed Term Contract (Maternity cover)

Fastmarkets is an independent commodity pricing and information organisation with over 600 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working while encouraging effective collaboration and accountability.

Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets. Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets. Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times.

We are making a difference. Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence. The markets we serve are central to how economies work and are essential for our lives. By doing this, Fastmarkets helps our customers build a more sustainable world. We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.

Most importantly, we are fuelled by our teams that, across the globe, make the amazing possible. With a deep sense of purpose and belonging, we are building an extraordinary future – together. If you would like to help build the future, we hope you will join us on our journey.

Fastmarkets is owned by global private equity firm Astorg, a specialist investor in healthcare, software, technology, business services and technology-based industrial companies.

ABOUT US

We are a dynamic, data-driven organisation committed to enabling operational excellence across our product portfolio. Our Product Operations team plays a pivotal role in aligning cross-functional teams, streamlining product delivery, and ensuring that our product strategies are executed with precision and impact.

JOB PURPOSE

As a Business Analyst within the Product Operations team, you will support our product teams in their daily operations.  You will act as a strategic partner to product managers, engineering leads, and business stakeholders. You will be responsible for identifying operational inefficiencies, defining scalable processes, and translating business needs into actionable requirements that drive product delivery and performance with an aim to optimize

PRINCIPAL ACCOUNTABILITIES

• Collaborate with cross-functional teams to define and document business processes, workflows, and system interactions
• Translate complex business problems into clear user stories, acceptance criteria, and process documentation
• Help drive operational excellence by embedding KPI-driven performance management across product teams
• Lead and maintain product health dashboards and performance scorecards
• Partner with Product Managers to align operational initiatives with product roadmaps
• Conduct root cause analysis and recommend solutions to improve product delivery efficiency
• Monitor and report on key operational metrics and identify areas for continuous improvement
• Act as a liaison between technical and non-technical stakeholders to ensure shared understanding and alignment
• Analyse data to understand customer behaviour, identify pain points and inform product roadmap decisions
• Own and execute User Acceptance Testing (UAT) and ensure quality delivery of features

ORGANISATION CHART

This role sits within the Product Team with members located in the UK, US, Bulgaria, and India. You will report to the Product Director Operations (based in the UK).

KEY INTERFACES

• Product Directors and Managers
• Customer Success
• Data & Analytics
• Commercial Operations
• UX Designers
• Engineering

Skills and Knowledge

• Excellent spoken and written English
• Strong experience with Jira, Confluence, Agile delivery tools, Salesforce
• Ability to write clear user stories, acceptance criteria, and process documentation
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement skills
• Comfortable working in a fast-paced, cross-functional environment

Experience

• 4+ years as a Business Analyst in a product-led or SaaS organisation
• Experience working with complex systems and cross-functional teams
• Experience with product operations or operational excellence initiatives
• Experience in B2B or information services is a plus

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.