Director, Commercial Development

Director, Commercial Development – New York

Are you a strategic thinker with a proven ability to drive commercial performance and identify growth opportunities in dynamic markets? Are you passionate about shaping the future of consumer services and driving innovation in payment ecosystems? Then it’s time to join Western Union as a Director, Commercial Development

Western Union powers your pursuit

As Director, Commercial Development, you will play a pivotal role in shaping the strategic direction of our Consumer Services business. In this leadership role, you will be responsible for identifying and executing growth opportunities for the U.S. Consumer Services portfolio, particularly for partners in C2B and B2C payments, while also partnering closely with the North America sales team to drive agent growth for the portfolio. Your leadership will be instrumental in driving commercial performance to exceed targets while forging strong relationships with internal teams, clients and partners. As a commercial leader, you will identify emerging opportunities, anticipate market trends, and develop data-driven strategies to fuel sustainable business growth.
 

This role demands both strategic oversight and operational execution. You will need to lead from the front—coaching, mentoring, and developing your team while also engaging directly with key clients and partners, resolving escalations, and executing high-impact initiatives that align with the broader business vision. If you're a growth-oriented leader with grit, resilience, and the ability to inspire teams to outperform, this is a high-impact, high-visibility opportunity to make a difference.

Role Responsibilities:

• Own the full lifecycle of commercial development — from opportunity identification through execution and performance measurement.

• Build out processes and supporting materials to support commercial development efforts, including pipeline management, KPIS, sales collateral, scripts, etc. 

• Serve as the voice of our partners and clients across departments to ensure products and services meet evolving demands.

• Build, lead, and inspire a high-performing sales team with a culture of ownership, urgency, and accountability.

• Identify market trends, competitive threats, and new business opportunities to inform strategic planning and business initiatives.

• Cultivate and manage senior-level relationships with clients, partners, and internal stakeholders.

• Design and implement sales strategies that drive C2B and B2C client acquisition, penetration, and retention Translate market needs into scalable product offerings, ensuring alignment with regulatory and compliance standards

Role Requirements:

• Minimum 10 years of progressive experience in sales, marketing, and commercial development, ideally within financial services, fintech, or security products.

• Proven expertise in developing and implementing enterprise-level security and commercial strategies across international markets.

• Demonstrated success leading full-cycle product development and launch initiatives.

• Strong track record of building and motivating high-performing teams with a focus on results delivery and customer value.

• Exceptional interpersonal and communication skills with the ability to influence and collaborate at all organizational levels.

• High level of urgency, initiative, and ownership of business outcomes.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $175,000 - $210,000 USD per year, total on target compensation includes a base salary plus a variable target incentive that aligns with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – specific benefits include:

• Family First Program

• Flexible Time off

• Medical, Dental and Life Insurance

• Tuition Assistance Program

• Parental Leave

Location: Work from Home and Travel Within the Field Territory

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Western Union has determined the category of this role to be Remote with the expectation to travel within the field and assigned territory.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

07-10-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.