OPERATIONS CONTROLLER – full-time – permanent

WHAT YOU’LL DO​

As our Operations Controller, you will play a key role in supporting the performance and efficiency of our new H&M 3PL Distribution Center (DC) in Ploiesti, Romania, focused on retail replenishment. You will work closely with the DC Manager and our 3PL partner, serving as a business partner to the Cluster Controller while monitoring operational and financial performance. Your insights and analysis will support strategic decision-making, ensure cost effectiveness, and drive operational excellence.

• Approx. 80% of the role is dedicated to operational controlling, focusing on monitoring and reporting performance, operational efficiency, and service quality in line with SLAs and KPIs (e.g. cost, service, sustainability), while the remaining 20% is focused on financial controlling and related analysis.
• Support the DC Manager and 3PL partner with regular reporting, financial insights, and data-driven analysis
• Perform in-depth analyses to identify performance gaps and areas for operational improvement
• Define and maintain reporting frameworks aligned with H&M global guidelines and DC audit routines
• Provide both qualitative and quantitative decision support to DC leadership
• Oversee, challenge, and validate operational planning in collaboration with the 3PL partner
• Ensure accurate invoicing and monitor key cost drivers from an H&M perspective
• Act as a backup for the DC Manager when required

WHO YOU’LL WORK WITH​

You will collaborate with a variety of internal and external stakeholders to support seamless DC operations. Your key partners will include:

• DC Manager
• Cluster Controller
• 3PL partner & Operational Teams
• Global Logistics and Regional Management​

WHO YOU ARE​

We are looking for people with…​

• A minimum of 3 years’ experience in controlling, ideally in logistics or warehouse environments
• Hands-on knowledge of logistics operations, controlling, and financial planning
• Strong analytical and problem-solving skills with attention to detail
• Experience with cross-functional collaboration and business case development
• Solid planning, prioritization, and follow-up capabilities
• Business proficiency in both Romanian and English

And people who are…

• Visionary, with a holistic understanding of business and operational interdependencies
• Agile and resilient in dynamic environments, with a positive mindset towards change
• Collaborative and communicative, engaging stakeholders and motivating teams
• Result-driven and innovative, able to think outside the box for effective solutions
• Self-aware, understanding the impact of your actions on the wider business

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• Employee discount card for all H&M Group brands, in-store and online
• Inclusion in the H&M Incentive Program (HIP)
• Meal tickets: 30 RON/day
• Medical insurance: Medlife
• Cost-sharing for sports activities (7card)
• Referral Program for external candidates
• Career Growth: Over 70% of positions filled internally, with access to LinkedIn Learning

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

This is a full-time role located in Ploiesti, Romania with a local contract. The Operations Controller is reporting to the DC Manager. Sounds interesting? Apply by sending in your CV in English as soon as possible, but no later than 08. June 2025. Due to data policies, we only accept applications through the career page. ​

Take the next step in your career together with us. The journey starts here.​

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*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​

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