About the Role:

Grade Level (for internal use):

13

S&P Global – DTS Platform & Tools (Service Enablement)

The Role: Director, Product Management

The Location: Gurgaon (primary)/Hyderabad/Bangalore

The Team:

The Service Enablement team is responsible for providing products and solutions that enable better and higher quality service delivery across the organization. Their primary focus is on facilitating the successful implementation and integration of these products, ensuring that they align with business needs and enhance the overall user experience. This involves offering comprehensive training and support to users, gathering feedback to drive continuous improvement, and optimizing processes to maximize efficiency. 

The Impact:

Are you looking for an opportunity to advance your career as an innovative enterprise leader? The Platform & Tools team is seeking for an innovative professional who can bring leadership, creativity, and Product Management experience to a global team.

What’s in it for you:

As a Product Leader, you'll spearhead AI innovations and advance your career in enterprise leadership. You'll engage with cutting-edge technologies and gain valuable product management experience. Contribute to transformative initiatives that redefine the future of service delivery.

Responsibilities:

In your day-to-day role, you will lead the innovation, development, implementation, and adoption of product strategies that align with organizational goals. You will assess industry-leading technologies and solutions, conducting thorough analyses to identify the best options that drive value and align with the organization's strategic objectives. Additionally, you will establish baselines, monitor product performance, analyze market trends, and gather user feedback to facilitate continuous improvement. Your responsibilities will also include mentoring team members, facilitating training sessions, and ensuring that all products are delivered on time and meet high-quality standards. By cultivating a culture of innovation, you will champion the adoption of AI technologies and significantly contribute to the overall success of the Service Enablement team.

Product Leadership & Strategy

• Define and own the product vision, strategy, and roadmap for Service Enablement products, ensuring alignment with organizational goals and customer needs.
• Identify opportunities to leverage AI and intelligent workflows to streamline business operations and enhance user productivity.
• Guide cross-functional teams in delivering impactful and scalable products that meet market demands.

AI and Emerging Technology Integration

• Evaluate and integrate cutting-edge AI capabilities, including large language models (LLMs), autonomous agents, machine learning workflows, and AI-driven decision-making frameworks.
• Collaborate with AI/ML research and engineering teams to develop innovative features that transform service delivery and support models.
• Stay informed about the latest trends in AI, automation, and productivity platforms, applying relevant technologies effectively.

Customer & Market Insight

• Develop a deep understanding of user personas, pain points, and behavioral workflows in service environments to drive effective product design.
• Conduct comprehensive market research and competitive analysis to ensure product differentiation and maintain a strategic advantage.
• Collect and analyze product usage data, customer feedback, and performance metrics to continuously optimize product features and outcomes.

Execution & Delivery

• Lead product strategy planning, prioritization, and execution throughout the product lifecycle, ensuring timely delivery and alignment with business objectives.
• Collaborate closely with enterprise stakeholders, and executive leadership to ensure alignment and success.
• Own product OKRs and drive continuous improvement through agile product development practices.

Team Leadership

• Build, mentor, and scale a high-performing team of product managers, fostering their professional growth and development.
• Cultivate a culture of innovation, accountability, and customer-centric thinking within the product organization, encouraging collaboration and creativity.

Qualifications:

• Over 10 years of product management experience or similar roles, demonstrating a strong track record of success.
• Extensive experience in leading enterprise platforms and enterprise initiatives.
• Strategic thinker with the ability to manage tactical execution across complex roadmaps.
• Strong understanding of customer and market dynamics within the service enablement discipline.
• Customer-focused mindset with a proven history of delivering intuitive and high-impact solutions
• Knowledge of AI technologies, including generative AI, AI agents, large language models (LLMs), and intelligent workflow systems.
• Proven ability to assess and integrate innovative technologies into product offerings seamlessly.
• Experience working with in agile environments with distributed, cross-functional teams.
• Exceptional leadership, communication, and stakeholder management skills.
• Demonstrated capability in facilitating, leading, and influencing within large-scale, globally distributed organizations.
• Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field
• Willingness to work flexible hours to meet business needs.

Preferred Qualifications:

• SAFe Certification.
• Experience with Service Management platforms such as Service Now, Jira Service Management, Moveworks, Aisera etc.
• Expertise in exploring and evaluating emerging AI technologies, particularly large language models (LLMs), AI agents, and generative AI, to drive product innovation.
• Familiarity with AI frameworks and tools such as OpenAI, LangChain, AutoGPT, or other agentic architectures.
• Proficient in measuring impact through a data-driven approach, utilizing comprehensive usage analytics, customer feedback, and outcome-driven metrics.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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