ServiceNow Business Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

Bank of America is looking for an experienced ServiceNow business analyst to help implement ServiceNow’s SecOps modules in a new, “greenfield” ServiceNow instance. This job is responsible for capturing and refining business needs into actionable requirements for ServiceNow developers. Job expectations include working closely with key stakeholders to ensure business outcomes are delivered, assisting with troubleshooting, creating documentation, and assisting with user training.

Key Responsibilities:

• Responsible for capturing and refining business and system requirements for the ServiceNow SecOps modules.
• Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team.
• Possess a working knowledge of Cybersecurity best practices, vulnerability management lifecycle, and ServiceNow configuration.
• Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software).
• Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests.
• Determines the impact of modifications and enhancements on the ServiceNow SecOps modules and platform.
• Acts as the ServiceNow SecOps subject matter expert to support scope and requirement decisions.
• Ensures changes to the application are compliant with bank standards and policies.
• Assists users and development team with application testing and troubleshooting. May help configure test solutions to validate functional and system needs.
• Identify, document, and troubleshoot application related problems.
• Documents process, procedures, and workflows associated with the relevant ServiceNow modules and external applications.
• Leads or participates in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes.
• Ability to create, maintain, and present training materials for end-users.

Qualifications:

• 1+ years of experience translating business needs into requirements for a ServiceNow implementation or major enhancement project.
• Hands-on experience with ServiceNow, including familiarity with at least 1 module.
• Prior experience in an IT or Cybersecurity role.
• Strong interpersonal and written/verbal communication skills, with the ability to present complex ideas clearly and effectively.
• Familiarity with Agile development practices.

Desired Certifications:

• ServiceNow Certified Systems Administrator (CSA) certification

Enterprise Role Overview:
Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$89,000.00 - $151,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.