Lead Operations Representative - 1st Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

LOB Job Description:

An Intermediate level position in a multi-skilled environment performing processes for the extraction, capture, and data entry of various document types within Retail Loan Check Processing. A position demonstrating deep expertise in a multi-skilled environment performing (NSF) Non- Sufficient Funds processing.  The position requires an individual who is production and quality focused and who can work in a high volume and demanding production environment.   In general , this role resolves research and incoming adjustments inquires received from various channels; determining general ledger entries and making appropriate dispositions for reversing credit card payments.  This role ensures that all various Reversal Reports are processes daily in compliance with regulations and bank procedures.  Associates will be fully trained in and aware of 5S and Lean Principles as well as Operational Control Risk. 

Shift/Hours: 1st Shift / Monday through Friday 8am – 4:30pm

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities
• Alpha and numeric data entry
• Reviewing and processing transactions for posting, remittance, and performing other support operations functions as required.

Required Qualifications:

• 10 key data entry experience
• Highly organized with strong attention to detail and accuracy
• Strong typing proficiency
• Excellent time management and prioritization skills, with ability to meet deadlines
• Strong operational business acumen 
• Self-starter/Self- Motivator
• Exhibit excellent verbal, written communication and interpersonal skills
• Demonstrate the ability to multi-task, strong attention to detail
• Microsoft Office proficient

Skills:

• Data Collection and Entry
• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Reporting
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Account Management
• Process Management
• Conflict Management
• Decision Making
• Inclusive Leadership

Shift:

1st shift (United States of America)

Hours Per Week: 

40