Operations Senior Analyst

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

Responsibilities:

• Management of client FX trades including trade verification, confirmation and amendments in line with
  internal processes and SLAs
• Management of FX trades booked with liquidity providers, including matching and reconciliation via
  various third party platforms
• Reconciliation of client funds, FX settlements, outbound payments and internal cash movements sent and
  received across Ebury’s network of bank accounts, across all back office systems, in accordance with
  internal processes
• Monitoring of internal bank account balances and execution of intra-day cash sweeps, within currency
  cut-off times
• Instruction and verification of client payments, in accordance with internal processes and in line with
  internal SLAs
• Conduct the first assessment on new TF transactions submitted by clients, in accordance with internal
  processes.
• Conduct updates on client information, adhering to the relevant processes and procedures.
• Review of transactions and 4 - eyes approval subject to FC screening review, adhering to established
  processes and procedures and escalating as appropriate.
• Completion and verification of clients beneficiaries, in accordance with internal processes
• Help clients to resolve questions or issues regarding their transactions and payments, on email, phone
  and chat, in a manner appropriate to the nature of the query and the client in question
• Take and act on instructions from clients interacting with Ebury offline, in accordance with internal
  processes
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems
  swiftly, as needed
• Support in the delivery of induction training for new starters as well as continue to supports colleague
  learning and development
• Resolve day-to-day issues arising during daily processes, and escalating more complex challenges via the
  appropriate channel
• Quality standard, dealing with substandard work productively & constructively
• Support in ad-hoc projects within the department and wider business, as required
• Contribute constructive feedback on processes, with the aim of improving efficiency, service, and/or risk
• Adhere to all internal policies, processes and procedures
• Uphold and reinforce company and departmental values
• Ability to consistently meet Quality KPI's / SLA’s as determined by the role
• Helps all analysts to understand accountability and importance of owning outputs
• Takes responsibility and ownership of any allocated workload and takes accountability for the output of
  team members needing support

Requirements:

• Experience with the FX products offered by Ebury, including spot, fixed forward, window forward and
  non-deliverable forward, and the cash movements associated with these
• Advanced knowledge of low and high-value payment clearing schemes in the different jurisdictions in
  which Ebury operates
• Advanced knowledge of SWIFT in a cross-border payments context, including MT103, MT101 and MT202
  message types
• Strong communication skills, both verbal and written
• Highly empathetic, with strong active listening skills
• Understanding of fraud risks present in a payments environment, including red flags and indicators of
  suspicious or concerning activity
• Understanding risks relevant to the payments and FX market, and the red flags that are indicators of these
• Client-oriented and service-driven, with the willingness to go the extra mile to exceed client expectations
• Proactive, with the ability to work effectively within a fast-paced and high pressure environment
• Highly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload
  as needed
• Diligent, with excellent attention to detail
• Effective critical thinking skills, with the ability to find solutions to problems independently
• Co-operative, and comfortable working in a team environment
• Curious and engaged, takes ownership of own learning journey by asking questions and seeking out new
  information
• Adaptable, with the ability to cope with changing products, processes and procedures
• Motivated and driven, with a desire to make Ebury a success

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector. 

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.