Accounts Receivable Lead

At present, many of the company’s “Stategic” accounts and other AR functions are handled by the team of the former parent company, Zayo Group under the terms of a transitional services agreement. We are seeking a pragmatic, solution-driven AR Strategic Lead to help drive a phased, selective migration of our Strategic accounts as well as past due letter notice function among other responsibilities from the US, as part of the establishment of a new, independent, Sofia-based finance operations function.

The primary role of the AR Strategic Lead is to effectively manage account receivables of a portfolio of strategic high profile customers. This position is responsible for the resolution of issues preventing timely payables and collections from our 1,500+ customer accounts, which exceed $89 million in revenue annually. This position will provide strategic leadership on innovative solutions to streamline Quote to Cash processes and in turn increase working capital.

The position is expected to proactively analyse hurdles preventing timely receivables and working with crossing functional group to resolve the obstacles and mitigate Zayo risk, in turn, a healthy receivable relationship with our key strategic customer and partners. This position is responsible for partnering with the customer and operational business groups (i.e., Sales, Service Delivery, Customer Success Manager, Billings, Tax, Cash Application etc.) in order to improve processes, resulting in increased cash flow and improved customer experiences. The role will be a valuable asset to the AR team, as the go to person to assist with ad-hoc projects and has opportunities for growth and development within the company.

Key Responsibilities: 

• Lead the phased, selective migration of the Strategic accounts and past due letter notice function from the US, as part of the establishment of a new, independent, Sofia-based finance operations function.

• Effectively manage strategic customer receivables health and cash inflows, produce best possible days of sales (DSO) for specific managed portfolio 

• Provide best in class, effortless collection and receivables resolutions to key strategic customer and partners

• Identify process gaps hindering receivables health and come up with resolutions to address root causes, therefore improve ROI of Zayo investment through effective receivable management

• Work with cross-functional teams to improve all aspect of processes issues hindering smooth cash collection process  

• Use, improve and execute best practices to manage aged receivables and optimize collection outreach activities to achieve targeted goals

• Full revenue cycle knowledge and support (monthly billing, timing, disputes, and collection of cash)

• Effectively manages customer escalations and drives effortless timely solutions

• Holds self to high standard, lead by example to other team members and foster a productive, result driven and progressive working environment

• Use a passion for Customer Experience, problem-solving and collections – to develop and improve process and communication

• Process all past due notices for all customers for Zayo Europe, both Automatic and Manual.

• Be a “go to” resource on the team to answer questions and assist with ad-hoc projects/duties

• Aptitude and desire for learning new/different processes within the company, with a drive to build a strong foundational skillset for a career at Zayo

• Create efficiencies by utilizing Salesforce.com & data analysis tools, while always having an eye for process improvements

• Raise credit notes related to customer late fees and bankruptcies

• To complete any other reasonable task as requested by management

Qualifications and experience:

• Accounting degree preferred. Work experience in a finance environment may be substituted for educational requirements.

• 3+ year’s collections and collection management experience; or equivalent combination of education and experience.

• 3+ customer service experience

• Background in Telecommunications, Quote to Cash, Finance, Operations, Business to Business (B2B) experience preferred

• Experience in managing complex customer requirements in billing, receivable, collections, dispute resolutions

• Self- motivated and goal driven individual with ability to prioritize and multitask in a very fast paced and quickly growing environment

• Strong critical thinking and creative problem solving abilities

• Ability to prioritize and handle multiple high profile tasks; Experience of handling complex delinquency yet high profile customer collections

• Strong understanding of quote to cash process, experience in negotiation combined with customer service skills

• Excellent judgment skills with independent decision-making ability

• Detail-oriented, advanced reconciliation, research, and analytical skills

• Excellent written and verbal communication skills

• Passion for customer service and delivering an effortless experience.

• Advanced knowledge of Microsoft Excel a must, with proficiency in Microsoft Office Applications

• Knowledge of Salesforce.com and/or telecommunications billing systems and processes preferred

• Strong sense of teamwork with a drive for learning and growth

• Good knowledge of European invoice legal and tax requirements is preferred

• Experience with Oracle Fusion and BOSS is preferred.

• Fluency in written & oral French and/or German is preferred

Rewards

• Competitive compensation including annual incentive plan

• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

• Hybrid working

• Health and life Insurance

• Meal vouchers

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.