Hightouch is a data and AI platform for marketing and personalization. Find insights, run campaigns, and build AI agents with all of your data.

United States

New York

Hightouch

<main><div><h2><strong>About Hightouch</strong></h2>
<p>Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.</p>
<p>We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further,&nbsp; allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.</p>
<p>Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.&nbsp;</p>
<p>What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.</p>
<h2><strong>About The Role</strong></h2>
<p>At its core, the AI Strategy Consultant role centers around driving marketing strategy and transformation in enterprise organizations.</p>
<p>Today, most marketing communications are planned weeks in advance on a calendar based on dates and internal priorities. Each email, push, campaign takes 3-5 people and dozens of steps to create. Our customers come to us looking to transform the way they do marketing: using AI agents to rapidly learn about consumer preferences and deliver highly effective marketing and product experiences to each customer 1:1. Strategy Consultants are responsible for turning that vision into reality.</p>
<p>As a Strategy Consultant, you’ll work with as a part of a driven and creative team of ML + product engineers, product designers, and other Strategy Consultants to deploy new use cases with the largest customer-facing brands in the world. Your mission is to uncover the most impactful use cases for our customers, understand the insights that are derived from the decision engine, and recommend to our customers new campaigns or adjustments they can to achieve greater outcomes.</p>
<p>You’ll immerse yourself in our customer’s marketing organization. You’ll partner with customer teams and explore the data, and plunge into the product landscape to help us scale. In this role, the problems you’ll seek will require a curious and analytical approach, a sharp intuition for product, and a strong degree to use insight to ultimately empower our customers to improve decisions.</p>
<p><strong>No two days are the same, but you can expect to:</strong></p>
<ul>
<li>Own all phases of AI Decisioning use case delivery working alongside Hightouch engineers, customer executives, marketers, and IT stakeholders</li>
<li>Run design sessions with customers to decide on and document use case requirements and improvements</li>
<li>Champion delivery &amp; project management excellence through development of process playbooks and best practices</li>
<li>Proactively identify, escalate and mitigate potential project risks</li>
<li>Build relationships with key stakeholders at Hightouch customers</li>
<li>Participate in determining the AI Decisioning product strategy</li>
</ul>
<h2>What We're Looking For</h2>
<ul>
<li>Ability to travel 10 - 25% required</li>
<li>Experience working with Martech tools/CEMs/CDPs/etc.</li>
<li>Strong discovery and interpersonal skills</li>
<li>Intellectual curiosity, high ambition, and humility</li>
<li>Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech</li>
<li>Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy</li>
</ul>
<h2>Bonus If You Have</h2>
<ul>
<li>Experience with programming, scripting or statistical packages (e.g. Python, R, Matlab, SQL)</li>
</ul>
<p>We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $130,000-$150,000 (80/20 split variable) USD per year.</p></div></main>

Full Time

Regular employment

Business, Management & Consulting

AI Strategy Consultant

English

Marketing Strategy

Product Strategy

Project Management

Python

Risk Management

MATLAB

Hybrid

San Francisco

<main><div><div>
<h2>About Hightouch</h2>
<p>Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.</p>
<p>We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further,&nbsp; allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.</p>
<p>Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.&nbsp;</p>
<p>What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.</p>
<h2>About The Role</h2>
<p>The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.</p>
<p>The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.</p>
</div>
<h2>What You'll Do</h2>
<p>The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.</p>
<p>Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.</p>
<h2>What We're Looking For</h2>
<ul>
<li>2+ years in a customer-facing role</li>
<li>Experience supporting enterprise customers</li>
<li>Technical background either through experience or education</li>
<li>Conversant in SQL or willing to learn the basics and a few more advanced topics</li>
<li>Strong discovery and interpersonal skills</li>
<li>Intellectual curiosity, high ambition, and humility</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to adapt to an ever-changing work environment</li>
<li>Thorough understanding of the technology industry and its players</li>
</ul>
<p>We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $85,000-$120,000 USD per year which is location independent in accordance with our remote-first policy.</p></div></main>

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